Cancellation & Refund Policy

This page explains how the EXIZIP free trial, subscriptions, cancellation, refunds, and credits work. It summarizes section 11 of our Terms of Use; if anything here conflicts with the Terms, the Terms control.

1. Free trial

Every new EXIZIP connection starts with a 14-day free trial. No credit card is needed and nothing is charged during the trial. If you don't subscribe, EXIZIP simply stops exporting when the trial ends, and you are never charged.

2. Subscribing and billing

You can subscribe at any time from the pricing page. EXIZIP subscriptions are billed in advance, monthly or annually, through our payment processor, Stripe. Nothing is charged before your free trial ends: the first charge happens when the trial of the QuickBooks company you activate with your licence ends (right away if that trial has already ended), and never later than the date shown on the checkout page. If your trial is still running, you don't need to add a card at checkout.

Stripe emails you a reminder about 7 days before your trial ends. If no card is on file when the first payment is due, you receive an email with a secure link to add one. If no payment is received, your subscription ends and you are not charged.

Your subscription renews automatically at the end of each billing period, at the price shown when you subscribed, until you cancel.

3. How to cancel

You can cancel at any time, online, in a few clicks:

1. Open your billing portal: billing.stripe.com
2. Enter the email address you used at checkout and click the link we send you.
3. Click Cancel subscription.

You can also email hello@stanrell.com from that address; we will cancel for you and confirm by email.

If you cancel during the trial, you are not charged. If you cancel after a payment, your access continues through the end of the period you have already paid for, and you won't be charged again. Uninstalling the extension or disconnecting QuickBooks (see the Disconnect page) does not by itself cancel your subscription.

4. Billing errors

If you were charged by mistake (for example a duplicate charge, a charge after you canceled, or a charge you did not authorize), contact hello@stanrell.com with the date and amount. When we confirm the error, we refund the full amount.

5. When EXIZIP doesn't work: refund or credit

If a problem on our side stops EXIZIP from working, report it to hello@stanrell.com. We reply within 24 hours and give you our decision within 48 hours.

• If we confirm that the problem blocked EXIZIP for 24 hours or more during a billing period, you can choose either a full refund of that period or a credit equal to one month on your next invoice.
• If it blocked EXIZIP for less than 24 hours, we add a credit for the days lost (at least one week) to your next invoice.

Problems caused by QuickBooks, by your own setup, or by your internet connection are not covered, but we will still help you.

6. Other refund requests

Outside the cases above, and except where required by applicable law, payments already made are non-refundable, including on a prorated basis. You can still write to us: we review every request individually and reply within 48 hours.

7. How refunds and credits work

• Refunds go back to the card you paid with. Banks usually show them within 5–10 business days. You receive a receipt by email.
• Credits appear in your billing portal and are applied automatically to your next invoice. Credits have no cash value.
• A full refund ends the subscription and EXIZIP access for that period. A partial refund or a credit does not change your access.

8. Before opening a dispute

Please contact us first at hello@stanrell.com. We usually solve billing problems faster than a bank dispute.

9. Contact

Stanrell LLC, 1001 S. Main St., Ste 600, Kalispell, MT 59901, United States.
Email: hello@stanrell.com